Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice.


You can use this Portal to:

  • Access reports and patient letters.
  • Review your upcoming and past appointments.
  • Access appointment preparation information.

Create an Account

How can I create an account?

Please contact our Medical Records Department by sending an email to patientportal@rimirad.com

What information do I need to create an account?
  • A valid Email address. You will receive important notifications later.
  • A mobile phonenumber to receive a security code by text or voice call.
  • You will receive a registration email with your username and temporary password. When creating the account, you will be asked to choose three out of five Security Questions and then opt to receive a security code via text or a voice call on your mobile phone.
  • Setup security questions to protect your account.
Why do I need to provide my personal information?

We will need your demographic information to verify your account. Your information will be kept secure under the HIPAA Privacy Rules.

Can I change my personal information later?

Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, you can submit a request from that page. We will be happy to update your information.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I login to the system?

You will need your username and password information to access the system.

What if I don't know my username?

Your username is listed on the original registration email you received.  If you do not have it click on the "Forgot Username" and follow the prompts.

What if I forgot my password?

If you have a username but you forgot your password, select "Forgot your password?" to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.

For all portal issues or questions please contact our Medical Records Department by sending an email to patientportal@rimirad.com

Home Page

To what information should I pay attention on the Home page?

After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms and Appointments.

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

What are the buttons on the left side of the page?

These buttons give you information about New Forms and Appointments. Following each link will direct you to the content. You can also see announcements from our office in this section.

Appointments

How do I make an appointment?

Please call our scheduling department at (401)432-2400 to make an appointment.

Can I change or cancel my appointment? If so, how?

Please call our scheduling department at (401)432-2400 to change or cancel an appointment.

Forms

Why do I need to fill out a New Patient form?

For security reasons, each new or established patient must complete a one-time "New Patient" form. Each patient must be verified our office before any medical data can be provided. The New Patient form helps us verify the account. Users will not be able to make appointments or access other content without a verified New Patient form.

Why can't I see the forms?

You don't need to worry unless you are sure the form should be given to you. Contact us if you have questions.

When will I need to fill out forms?

New Patient forms are required to confirm your identity. You may also need to fill out other forms depending on the reason you are coming to see us.

How do I open forms?

PDF forms are provided. To open the forms, you will need to have Adobe®Viewer installed on your computer. If you have trouble viewing the forms, you will need to download and install Adobe® Viewer from here.

How can I fill out forms online?

Some forms are "read-only" which means you don't need to fill out anything. However, before you fill out a form you first need to open it. Internet Explorer is the only browser we recommend to fill form online. If you are not using the right browser, please follow the message to switch or download browser. After the form is completed press the "submit" button. You can also print a copy for your records.

Can I print forms?

If you prefer paper forms, you can print the forms and fill them out by hand. To print forms, you will first need to open the form. Hover the mouse over the form and you will see a row of buttons appear at the bottom of the screen. Click the picture that looks like a printer. Follow the instructions to print. You can also print copies of forms you have filled out using the same process.

Reports

Reports, patient letters and appointment preparations

You will receive an email notification whenever one of these documents becomes available.

All documents are provided as PDF forms. To open a document, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a pdf, you will want to download and install Adobe® Viewer from here.

How do I view my Radiology Reports, letters and appointment preps?

Click on the tab on the top menu. All of your past and future appointments will display initially.  You can filter the list by entering a time range and then clicking the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".


Click on the blue arrow on the left of each appointment to expand the list of documents associated with each appointment.


Click on the magnifying glass on the right of each document to preview the document. Click on the Download arrow on the preview screen to view/download your entire report as a PDF.


Reports: After each office visit, a report should be posted to this portal for you to view. Please consult your Primary Care Physician if you have any questions or concerns regarding your results.


Mammography and Lung Screening Letters:  Letters are generated the day after your mammography or lung screening report is created.


Appointment Preparations:  Appointment Preps are available for future appointments as soon as they are scheduled.